Refund policy

Shipping is available worldwide!

We are a small team based in Victoria, Australia, but we take great pride in ensuring your products are securely packaged, with tracking, and to arrive in excellent condition.

Please ensure you have read and agreed to the following terms and conditions before placing any order:

 

All items are final sale, there are no refunds or exchanges. 
We do not supply any replacements for the wrong order or change of minds.

 

Damage or Defects

Replacements are only accepted in the case of items arriving damaged due to shipping, or arriving with defects. 

For replacements, please email bev.snailmailart@gmail.com with photos and descriptions of the damage or defects, and provide your order number. 

To: bev.snailmailart@gmail.com
Subject line: “REFUND_Insert Order Number”

We are only available to provide replacements at this time, and we do not offer returns or exchanges. 

 

Lost items

We do not take any responsibility over missing items due to customs.